About Us

How do you know which contact center software is best for your current needs, and which one is best to take you into the future? 

At Reflection Research, we use quantitative & qualitative research to help you who which CCaaS or on-premises contact center platform will meet your needs now and into the future. 

With over 20 years of experience, we use a mix of qualitative interviews with agents, supervisors, admins, and customers to understand what they like best about various contact center platforms. We also use first-hand end-user analysis to truly understand what the various contact center platforms do well and where they fall short.